Privacy Policy

   

Privacy Policy for Puzzlex.shop

At puzzlex.shop, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data to ensure transparency and trust.

Information We Collect

To fulfill your orders and provide a seamless experience, we collect the following: Mandatory Information: First name, last name, phone number, and address for product delivery. Optional Information: Email address, zip code, and district to enhance communication and service customization.

How We Use Your Information

1. Delivery Purposes: Your mandatory information is shared with our trusted delivery partner solely to ensure successful doorstep delivery.
  • Advertising Insights: We use Facebook Pixel and Google Analytics to share pixel events with Meta and Google. This allows us to improve your browsing experience and deliver personalized content.

Information Sharing Policy

– We do not sell or trade your personal information for monetary or any other gains. – Your data is shared only with our delivery and advertising partners, who adhere to strict privacy standards.

Data Protection

We employ industry-standard security measures to protect your data against unauthorized access, misuse, or disclosure.

Your Consent

By using puzzlex.shop, you consent to the collection and use of your information as outlined in this policy. For any questions, feel free to contact our customer support team. Thank you for trusting puzzlex.shop!
© 2024 puzzlex.shop. All Rights Reserved.

 

 

Term Condition

Terms and Conditions

Welcome to puzzlex.shop. By placing an order or using our services, you agree to the following terms and conditions.

Order Placement and Cancellation

  • Order Placement: Once an order is placed, it is considered final and subject to these terms and conditions.
  • Cancellation Policy: Customers may cancel their order within 6 hours of placing it.
    • After this period, cancellations will no longer be accepted.
    • Orders that have been shipped cannot be canceled.

Delivery and Cash on Delivery (COD)

  • Failed COD Deliveries: If a customer fails to receive the product under COD terms, they must pay the delivery fees to the delivery partner.
  • Additional Shipping Charges: If a new product is ordered after the initial dispatch, additional shipping charges will apply.

Customer Information Collection

  • To process and deliver your orders, we collect the following mandatory information:
    • First name, last name, phone number, and address.
  • Additional optional information includes:
    • Email address, zip code, and district.
  • Information Sharing:
    • Mandatory information is shared with our delivery partner solely to facilitate delivery.
    • Neither puzzlex.shop nor our delivery partner shares or sells your personal information to third parties for any purpose.

Changes to Terms and Conditions

puzzlex.shop reserves the right to update these terms and conditions at any time. Continued use of our services indicates acceptance of the revised terms.

 

Refund Policy

At puzzlex.shop, customer satisfaction is our priority. We accept refund requests only for products that are broken or damaged during transit. To ensure a smooth process, customers must inspect the product in the presence of the delivery personnel at the time of delivery. Any issues must be reported to us within 6 hours of receiving the product.

Please note, puzzlex.shop does not issue monetary refunds. Upon receiving and verifying a valid complaint, we will replace the damaged product free of charge. Our goal is to ensure you receive your product in perfect condition without any additional cost.

Requests for refunds due to reasons such as a change of mind or preferences outside of the stated policy will not be entertained. We kindly ask you to review your purchase decisions carefully before placing your order.

If you have received wrong products or fewer products: The same time frame and condition for inspecting the parcel in front of the delivery personnel will apply.

For reporting damages, please provide clear evidence, such as photographs, and reach out to our customer service team via the following channels:

  • Phone: 01822706901
  • Facebook/Instagram: Contact us through our official pages
  • Email: [email protected]

Thank you for choosing puzzlex.shop! We are committed to delivering the best quality and service to you.